NDIS Orders

ndis logo

PLEASE NOTE:

If you want to pay upfront to have goods dispatched immediately, then order normally and DO NOT use the process below.

We do not lodge to plan providers. Please submit your invoice to your plan provider.

Before You Place an NDIS Order: Set Up Your Account

Setting up your Sensory Assist account first helps keep your delivery details together and makes the NDIS ordering process easier.

  1. Create your account: Create your Sensory Assist account using your email address.
  2. Open your profile: Once you are signed in, select Profile from the left-hand side of your account.
  3. Add your address: Under Addresses, select Add.
  4. Enter your details: Complete the required address and contact information, including your phone number.
  5. Save your details: Select Save once everything has been entered.

You’re all set! Once your account and delivery address are saved, return to your cart and continue with the NDIS / Invoice Order process below.

Create or sign in to your account

Open your Profile

After signing in, choose Profile from the left side of your account.

Sensory Assist customer account showing the Profile option

Add your delivery address

Under Addresses, select Add to enter the delivery address for your NDIS order.

Sensory Assist customer account showing saved addresses and the Add button

Enter your details and save

Complete the address form, including your phone number, then select Save.

Sensory Assist customer account Add address form showing contact and address fields

Processing NDIS Orders with Sensory Assist

Plan-managed

If you are plan-managed, add the items you would like to your cart. When viewing your cart:

Make sure to include the name of the NDIS participant and their NDIS number in the "NDIS Participant Name and Number" field.

  1. Make sure you are logged in to the account you set up above.
  2. Complete your NDIS order using the NDIS option in your cart.
  3. Include the participant's full name and NDIS number.
  4. Your invoice, including payment information, will be emailed to you in the body of the email.
  5. Forward the invoice email to your plan manager for payment.
  6. Once we receive the funds in our account, we will ship your order.

In the Cart

Use the NDIS / Invoice Order section, enter the NDIS participant name and number, then select Request Invoice.

Current Sensory Assist cart showing the NDIS / Invoice Order section and Request Invoice button