Plan-managed order?
Build your cart and request an invoice. We’ll email it to you, ready to forward to your plan manager for payment.
Set up your account first ↗A little help with ordering
NDIS orders,
made a little easier.
Everyday sensory tools, with a clear invoice process for plan-managed orders. We’ll help you get the ordering details sorted.
Your invoice goes to you. Your order ships once payment reaches us.
For your everyday moments.Sensory tools for the spaces you know best.
Invoice by emailForward it to your plan manager
Account firstSave your delivery and contact details
Australia-wide deliveryDispatch after payment arrives
Choose your ordering path
Let’s get you started.
Choose the invoice process when your plan manager needs to arrange payment.
You forward the invoice. We don’t lodge invoices with plan providers. Please send your invoice email to your plan manager for payment.
Before your first invoice order
A few details,
then you’re ready.
Create or sign in to your account, then save your delivery address and phone number. These visual guides show where to go.
Open your Profile
Create or sign in to your account using your email address. Then choose Profile on the left-hand side.
Add your delivery address
Under Addresses, select Add. Enter the delivery address for your order.
Enter your details and save
Complete the address and contact fields, including your phone number. Select Save, then return to your cart.
Set up my account
Already saved your details? Head to your cart when you’re ready.
Your plan-managed order
From your cart
to your doorstep.
Once your account details are saved, follow these four steps to request your invoice.
Go to my cart ↗1
Sign in and build your cart
Add the items and quantities you’d like to order. Make sure you’re signed in to your Sensory Assist account.
2
Add participant details and request an invoice
Look for Request an Invoice in your cart. Enter the participant’s full name and NDIS number in the NDIS Participant Name and Number field, then select Request Invoice. If you see Please log in, sign in first.
3
Forward the invoice to your plan manager
Your invoice and payment information arrive in the body of an email. Forward that email to your plan manager for payment.
4
Payment arrives, then we dispatch
Once the funds reach our account, we’ll ship your order. Requesting an invoice doesn’t start dispatch.
For delivery costs and timing, see our shipping policy.
Do I need an account to request an invoice?
Yes. Create or sign in to your Sensory Assist account first. Save your delivery address and contact details, including your phone number, before requesting your invoice.
Do you send the invoice to my plan manager?
We email the invoice and payment information to you. Please forward that email to your plan manager. We don’t lodge invoices with plan providers.
When will my invoice order be dispatched?
We dispatch once the funds reach our account. Requesting an invoice does not start dispatch. See our shipping policy for delivery information.
Can I pay online instead?
Yes. Use the standard checkout to pay when you place your order, instead of requesting an invoice.
Is Sensory Assist an NDIS registered provider?
Sensory Assist is not an NDIS registered provider. This page explains our plan-managed invoice ordering process.
Let’s make the next step clear
A little help with your order?
Our team can help with product details, your account and the invoice ordering process.