Terms of service

Terms of Service – Sensory Assist

OVERVIEW This website is operated by Sensory Assist. Throughout the site, the terms “we”, “us”, and “our” refer to Sensory Assist. Sensory Assist offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, and content contributors.

Please read these Terms carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.

SECTION 1 - ONLINE STORE TERMS By agreeing to these Terms, you confirm you are of legal age in your region or have given consent for minor dependents to use this site. You may not use our products for illegal purposes or violate any laws in your jurisdiction while using the Service. Any breach will result in immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted. Credit card information is always encrypted during transfer over networks.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION We are not responsible for inaccuracies on the site and may modify content at any time without obligation to update it.

SECTION 4 - MODIFICATIONS TO SERVICE AND PRICING Product prices are subject to change without notice. We reserve the right to modify or discontinue the Service without notice.

SECTION 5 - PRODUCTS OR SERVICES Certain products may be available exclusively online and may be subject to return only according to our Return Policy. We cannot guarantee the accuracy of product colours on your screen.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse or limit orders. It is your responsibility to provide accurate and current billing information.

SECTION 7 - OPTIONAL TOOLS We may provide access to third-party tools without warranties and assume no liability for their use.

SECTION 8 - THIRD-PARTY LINKS Third-party links on our site may direct you to external websites not affiliated with us. We are not responsible for their content or practices.

SECTION 9 - USER COMMENTS, FEEDBACK, AND SUBMISSIONS By submitting content to us, you grant us the right to use it without restriction or compensation.

SECTION 10 - PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 - DATA COLLECTION AND USAGE We collect personal information such as names, emails, phone numbers, and browsing activity for order fulfilment, customer support, and marketing purposes. Data may be shared with third-party services including Klaviyo, Facebook, and Google Ads for marketing, remarketing, and analytics purposes. Users can opt out of marketing communications at any time.

SECTION 12 - SMS AND EMAIL COMMUNICATIONS By opting into SMS and email marketing (e.g., via Klaviyo), you agree to receive promotional messages, order updates, and service notifications. Standard carrier rates may apply. You may unsubscribe at any time by replying STOP to SMS or clicking the unsubscribe link in emails.

SECTION 13 - ADVERTISING AND TRACKING We use cookies and tracking technologies from platforms like Facebook and Google Ads to personalise advertisements and improve our services. You can manage your preferences for targeted ads via Facebook Ad Preferences and Google Ad Settings.

SECTION 14 - ERRORS, INACCURACIES, AND OMISSIONS We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

SECTION 15 - PROHIBITED USES You are prohibited from using the site for unlawful purposes, infringing intellectual property rights, or transmitting malicious code. Violation may result in service termination.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY We do not guarantee uninterrupted, error-free service. Products and services are provided "as is" without warranties. We are not liable for any indirect or consequential damages arising from the use of our service.

SECTION 17 - INDEMNIFICATION You agree to indemnify and hold Sensory Assist harmless from any claims arising from your breach of these Terms.

SECTION 18 - SEVERABILITY If any provision of these Terms is unlawful or unenforceable, the remaining provisions remain in effect.

SECTION 19 - TERMINATION These Terms remain effective unless terminated by either party. We may terminate the agreement at any time if you fail to comply with the Terms.

SECTION 20 - ENTIRE AGREEMENT These Terms constitute the entire agreement between you and Sensory Assist.

SECTION 21 - GOVERNING LAW These Terms shall be governed by the laws of Australia.

SECTION 22 - CHANGES TO TERMS OF SERVICE We reserve the right to update or modify these Terms at any time. It is your responsibility to review them periodically.

SECTION 23 - CONTACT INFORMATION For any questions regarding these Terms, please contact us at info@sensoryassist.com.au.

SECTION 24 - DISCOUNTS Discounts exclude already reduced (sale) items, gift cards, and body socks products.

Mobile Terms of Service By consenting to Sensory Assist’s SMS messaging service, you agree to receive recurring messages, which may include order updates and promotional content. Message frequency may vary, and standard data rates may apply. You can opt out at any time by replying STOP.

Updated: January 2024