To submit your NDIS details when placing an order with Sensory Assist, please follow these steps:

1. Add Items to Cart

Browse the Sensory Assist website and add the desired items to your shopping cart.

2. Provide NDIS Participant Details

3. Select Payment Method:

• Plan-Managed Participants: Complete the order using the NDIS payment method. A link to your invoice with payment information will be emailed to you. Forward this invoice to your plan manager for payment.

5. Order Processing and Shipping:

Once payment is received, Sensory Assist will process and ship your order.

Please ensure all steps are completed accurately to facilitate a smooth transaction. If you have any questions or need assistance, contact us.

Body Socks

• Purpose: Provide proprioceptive input (awareness of body position) and deep pressure.
• Use: Great for active sensory seekers, body socks allow stretching, twisting, and moving to promote body awareness and coordination.
• Benefits: Improve spatial awareness, reduce anxiety, and encourage imaginative play.

Weighted Blankets

• Purpose: Deliver deep pressure stimulation to calm and soothe.
• Use: Ideal for relaxation, sleeping, or calming during stressful moments.
• Benefits: Help with sensory regulation, reduce anxiety, and improve sleep quality.
  

Sensory Lap Pads

• Purpose: Provide localised weight to aid focus and calmness.
• Use: Perfect for classrooms or therapy sessions where stillness and focus are required.
• Benefits: Enhance attention span and reduce fidgeting.
  

Fidget Tools

• Purpose: Offer tactile and repetitive movement stimulation.
• Use: Ideal for individuals needing sensory input to maintain focus during tasks.
• Benefits: Improve concentration and reduce restlessness.

Chewelry (Chewable Jewelry)

• Purpose: Provide oral sensory stimulation.
• Use: Designed for individuals who chew to self-soothe or focus.
• Benefits: Reduce anxiety and promote focus in a discreet and safe way.
  

Compression Clothing

• Purpose: Deliver gentle, consistent pressure.
• Use: Ideal for individuals needing calming input throughout the day.
• Benefits: Help regulate sensory systems and improve focus.
  

Sensory Swings

• Purpose: Stimulate vestibular (balance) and proprioceptive senses.
• Use: Provide spinning or swinging motions to calm or energize.
• Benefits: Help with balance, coordination, and emotional regulation.
  

Each tool serves a specific sensory need, and the choice depends on the individual’s sensory preferences and goals.

After completing a purchase with Sensory Assist, you will receive an email confirmation containing your order details. Once your order has been dispatched, a subsequent email will provide tracking information, allowing you to monitor the delivery status.

Alternatively, you can track your order directly from your account screen by creating an account on the Sensory Assist store. Once logged in, you can view your order history and tracking details conveniently. If you have any questions or need further assistance, please contact Sensory Assist's support team.

At Sensory Assist, we strive to ensure customer satisfaction with our sensory products. We offer returns and exchanges in accordance with Australian Consumer Law, which provides guarantees that cannot be excluded.

Change of Mind Returns

For health and hygiene reasons, certain products, such as chewelry, are excluded from change-of-mind returns. This policy ensures the safety and well-being of all our customers.

Faulty or Defective Products

All our products are covered under Australian warranty terms. If you receive a faulty or defective item, please contact our customer service team to arrange a return, exchange, or refund in line with your consumer rights.

For more detailed information on our returns and exchanges policy, please refer to our Returns Policy page.

At Sensory Assist, we prioritise the safety and well-being of all our customers, especially children with specific sensory needs. Our products are carefully selected to support diverse sensory requirements and are designed with safety in mind.

Product Selection and Safety Measures

• Age Appropriateness

We ensure that our sensory toys and tools are suitable for various age groups, considering the developmental stages and safety requirements of each group.

• Material Safety

Our products are made from non-toxic, durable materials to withstand frequent use and to ensure they are safe for children.

• Design Considerations

We select items that match specific sensory preferences, whether they benefit from tactile, auditory, visual, or proprioceptive input, to cater to individual needs effectively.

Guidance for Parents and Educators

We recommend that parents and educators assess each child's unique sensory needs and consult with professionals, such as occupational therapists, to select the most appropriate products. This personalised approach ensures that the sensory tools chosen will effectively support the child's development and safety.

For more information on selecting age-appropriate sensory toys and creating sensory-friendly environments, please visit our Sensory Assist Blog.

If you have specific concerns or need further assistance, our customer service team is available to help you make informed choices tailored to your child's needs.

Choosing the right product for your child’s unique sensory requirements involves understanding their specific needs and preferences. Here’s how you can make an informed decision:

1. Consult with Professionals

• Speak with your child’s occupational therapist, teacher, or healthcare provider for recommendations tailored to their sensory profile.
• Professionals can suggest tools that align with your child’s developmental goals.

2. Understand Your Child’s Sensory Preferences

• Identify whether your child is a sensory seeker (craves input) or avoider (prefers less stimulation).
• For example, weighted blankets may help sensory avoiders who need calming input, while body socks might suit sensory seekers who enjoy movement and proprioceptive feedback.

3. Match Products to Needs

• Look for products designed to address specific challenges, such as improving focus, calming anxiety, or encouraging movement.
• Check product descriptions and reviews to understand how others have used them.
  

4. Start Small and Experiment

• Begin with one or two versatile tools, like a weighted lap pad or fidget toy, to observe how your child responds.
• Gradually introduce more products based on their feedback and engagement.
  

5. Consider Age Appropriateness

• Ensure the product is suitable for your child’s age and developmental stage to maximise safety and effectiveness.
• Check product labels or descriptions for age recommendations.
  

6. Safety First

• Choose non-toxic, durable products that meet safety standards, especially for younger children or those prone to mouthing items.
• Sensory Assist provides detailed product descriptions and specifications to help you make safe choices.
  

7. Ask for Help

• Reach out to Sensory Assist’s customer support for personalised advice or browse their blog for tips and insights on sensory tools.
• Engage with the community through reviews or forums to hear experiences from other parents.
  

By following these steps, you can confidently choose products that will best support your child’s unique sensory journey.